Refund policy

Returns, Refunds & Our Guarantee

Every SAINTED piece is handmade in Los Angeles and made to order, so we want you to be happy with it.

Cancelling an order
You can cancel for a full refund any time before we begin making your piece. Email hello@saintedlosangeles.com as soon as you can. Once we’ve started, we can’t cancel, because your piece is already cut.

Returns
If you’re not happy, you can return an unused piece within 30 days of delivery. It must be in the same condition you received it, with no marks, scuffs, or signs of use. Email us first so we can send return instructions. You cover return shipping, and we refund your original payment, minus original shipping, once we’ve received and inspected the piece. Refunds usually post within 5 to 10 business days.

Our craftsmanship guarantee
If your piece has a defect in materials or construction, we’ll repair or replace it at no cost for the life of the piece. Natural scratches, grain variation, and the patina that develops with use are part of full grain leather and aren’t defects. Damage from water, oils, heat, or misuse isn’t covered, but we’re happy to quote a repair. See our Care Guide for how to avoid it.

Damaged or lost in shipping
If your order arrives damaged or doesn’t arrive, email us within 7 days with photos and we’ll make it right.

Questions
Email hello@saintedlosangeles.com. We reply within 24 hours.